Room Policies, Terms & Conditions
The easiest way to reserve your guest room is here on our website. You will find the most current rates here. Please read through our Terms & Conditions as you will be asked to agree to them prior to finishing your reservation. Ruby Room is not liable for issues that are outlined in this section.
Our check-in hours are between 3:00pm – 6:00 pm. Late check-in is available upon special request.
TERMS & CONDITIONS
You must read and agree to our Terms & Conditions prior to booking your room.
CHECK IN/OUT POLICY:
Check in is by appointment only and begins at 3:00pm and ends at 6:00pm. IF YOU ARE UNABLE TO CHECK IN DURING OUR DESIGNATED CHECK IN TIMES YOU OR THE GUEST STAYING WITH US MUST NOTIFY US AT LEAST 24 HOURS IN ADVANCE TO ARRANGE FOR ALTERNATE CHECK IN INSTRUCTIONS. You may notify us at 773-235-2323. It is YOUR responsibility to schedule your arrival time with our concierge if you are not able to check in during our designated check in times. We do not have anyone on site that can help you check in after 7pm. We DO NOT have a 24 hour front desk, bellman or concierge. All guests are responsible for transporting their own luggage. Check out is 11am.
All reservations will be confirmed via email. It is the responsibility of the guest to notify us in the event that email is not received within 24 hours after you have made your reservation. If you do not have an email confirmation within 24 hours of your reservation you do not have a reservation with us.
If your reservation is cancelled before 12:00 noon CST 14 days prior to your stay, a full refund is provided. Any cancellations that fall within the 14 day window will result in a full charge of your reserved stay. No shows are charged the full cost of your reserved stay and are non-refundable. Any guests terminating their stay for any reason prior to their agreed upon check out date will be charged the full cost of their reserved stay.
MAXIMUM NUMBER OF GUESTS PER ROOM:
The maximum number of guests per room is 2. Visitors are welcome to visit your room anytime before 9:00pm. No visitors of our guests are allowed on the room floors after 9:00pm.
MINIMUM STAY REQUIREMENT:
We require a two day minimum stay Friday-Sunday. There is no minimum stay requirement Monday-Thursday. During certain periods of the year, minimum stay policies are adjusted at our discretion and based on room availability.
TURN DOWN SERVICE/TOWELS:
We do not enter your room during the course of your reservation unless we are asked to do so. We do not offer turn down service. In an effort to preserve the environment we do not change linens or towels unless requested.
We ask that all room guests maintain a lower tone of voice while on the room floors. We reserve the right to request that guests seek alternative accommodations if this policy is not respected.
The items found in your room are the property of Ruby Room and may be found for purchase in our boutiques. If any of these items are damaged or taken from the property, we will automatically add these charges to your bill.
Ruby Room offers complimentary WIFI. All WIFI passwords are located in your room. There are also several cafes within close proximity that offer complimentary service.
Guests are invited to park in our loading zone for a maximum of 15 minutes during check in. There is ample free parking on side streets. If guests park ON Division Street overnight, you may be towed by the City of Chicago during certain times of the year. We suggest that you read the street signs and comply with City parking guidelines if you wish not to be ticket and towed. Ruby Room will not be liable for guests ticketed or towed by the City of Chicago.
Ruby Room is a smoke free property, including the fire escapes, healing garden and pathway. A guest who smokes on the property will be asked to leave with no refunds provided, and charged a fee of $200.
A stationary clothing steamer is permanently located on the third floor across from the community kitchen. You are welcome to use our community kitchen and ask that you return it to a clean state after your use.
Check out is at or before 11am. Keys must be returned to the concierge desk if you check out after 10am. If you leave before that, keys should be placed in the drop box on your floor. If keys are lost or stolen, you will be charged a fee of $100 per set.
RIGHT OF SERVICE:
Ruby Room reserves the right to deny service and evict any guest that does not respect our property, our quiet policy or is disruptive in any way to our other guests. In the event a guest(s) is asked to vacate the property, no refunds will be provided.
RUBY ROOM PROPERTY:
Guest agrees to accept financial responsibility for all damages to room and or property.
Our Concierge are not responsible for your stay. Concierge can gladly make reservations for you in our Spa or they would be happy to suggest local restaurants and shopping hot spots.
Please call the emergency contact number located in your suite in the case of emergencies only.