Frequently Asked Questions

Hours of operation

  • Monday - closed
  • Tuesday thru Friday - 10 - 7
  • Saturday - 9 - 7
  • Sunday - 10 - 6

Reservations

A valid credit card number and expiration date is required to place reservations for services, parties or events. If using a gift card for a service, we require your gift card serial number in addition to a current credit card. To get the most from your service experience, please arrive 10 minutes early to sign in and get comfy.


Cancellations

We understand life happens. If you need to change or cancel an appointment we will gladly honor your request with a 4 hour notice prior to your reservation. Colon hydrotherapy and in-store events require 24 hours notice. Late cancellations and no shows will be charged in full to your credit card on file.


Returns

We gladly accept returns with a store receipt up to 10 days from purchase date for exchange of merchandise credit only. We are unable to accept returns without a receipt. All beauty and personal care products are final sale. We suggest that you experience personal care products prior to purchasing. We do not provide cash refunds on products, services or gift cards.


Gift cards

Inner bliss all wrapped up. For anyone. Any occasion. You can purchase Ruby Room gift cards online or in our boutiques. They are valid for one year from time of purchase. We do not provide refunds on gift cards for any reason, and are not responsible if lost or stolen.

We are located in the heart of historic Wicker Park at 1743-45 W. Division Street


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