Privacy Policy

Ruby Room Spa & Shop
1743 W Division St
Chicago, IL 60622

Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: www.rubyroom.com

Last updated: September 2026

This Privacy Policy explains how Ruby Room Spa & Shop (“Ruby Room,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.rubyroom.com, book a service, attend a class or event, purchase a product, participate in a membership, or communicate with us, including through SMS text messages.

Ruby Room is a healing sanctuary in Wicker Park, Chicago, offering intuitive readings, energy healing, therapeutic massage, Arcona facials, wellness memberships, private events, classes, and an online and in-studio retail shop.

1. Information We Collect

Information You Provide

We may collect personal information when you:

  • Book or manage an appointment or class.

  • Purchase a product or gift card.

  • Complete a website, contact, booking, or registration form.

  • Call, text, or email us.

  • Sign up for a wellness membership.

  • Register for an event or private service.

  • Subscribe to email or SMS communications.

  • Contact us for customer support.

This information may include:

  • Your full name.

  • Email address.

  • Mobile phone number.

  • Mailing, billing, or service address.

  • Payment and transaction information.

  • Appointment, class, and service preferences.

  • Membership and gift-card information.

  • Communications you send to us.

  • SMS preferences, opt-in records, and consent status.

Payment information may be processed by third-party payment providers. Ruby Room does not store complete credit-card numbers when those numbers are processed directly by a payment provider.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address.

  • Browser and device information.

  • Website usage information.

  • Pages viewed and links selected.

  • Referring URLs.

  • Cookie and similar technology information.

  • Approximate location derived from your IP address.

2. How We Use Your Information

We may use personal information to:

  • Book, confirm, and manage appointments, classes, and events.

  • Process purchases, payments, memberships, and gift cards.

  • Send appointment confirmations, reminders, schedule changes, and service-related updates.

  • Send promotional SMS messages when you have separately opted in to receive them.

  • Send emails and other communications permitted by law.

  • Provide customer service and respond to inquiries.

  • Maintain business and transaction records.

  • Improve our website, services, products, and customer experience.

  • Protect our clients, staff, website, and business.

  • Prevent fraud, abuse, and unauthorized activity.

  • Enforce our agreements and policies.

  • Comply with applicable legal obligations.

3. How We Disclose Information

We do not sell personal information.

We may disclose relevant personal information to service providers that perform services on our behalf, including:

  • Workee, including its booking and communication technology.

  • Vagaro for appointment scheduling.

  • Shopify for e-commerce and shop operations.

  • Twilio for SMS delivery.

  • Payment processors.

  • Website hosting, analytics, security, and customer-support providers.

These providers may process information only as necessary to perform services for Ruby Room and subject to their contractual and legal obligations.

We may also disclose information:

  • When required by law, regulation, court order, or legal process.

  • To protect the rights, safety, property, and security of Ruby Room, our clients, or others.

  • To investigate suspected fraud, abuse, or unlawful activity.

  • In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business, subject to applicable law.

Mobile Information and SMS Consent

We do not sell, rent, transfer, or share mobile phone numbers, text messaging originator opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

All disclosure categories described above exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers acting on Ruby Room’s behalf solely when necessary to operate and deliver our SMS program. Those providers may not use mobile information or SMS consent for their own marketing or promotional purposes.

SMS consent is specific to Ruby Room Spa & Shop and is not transferable to another business. SMS opt-in data and consent will not be transferred as part of a business sale or similar transaction for use in marketing or promotional messaging.

4. SMS Text Messaging

Ruby Room sends SMS text messages only to people who have provided the applicable consent.

Informational and Service-Related Messages

If you opt in to informational SMS communications, messages may include:

  • Appointment confirmations and reminders.

  • Booking and schedule changes.

  • Class or event confirmations and updates.

  • Membership-related communications.

  • Service-related follow-ups.

  • Responses to customer inquiries.

Marketing and Promotional Messages

If you separately opt in to marketing SMS communications, messages may include:

  • Seasonal promotions and special offers.

  • New service or class announcements.

  • Product launches and sales.

  • Event invitations.

  • Membership and wellness-program promotions.

  • Other marketing communications from Ruby Room.

Marketing consent is optional and is not a condition of purchasing a product, booking an appointment, participating in a class or event, or receiving services from Ruby Room.

Consent to informational SMS communications and consent to marketing SMS communications are collected separately. SMS consent checkboxes are unchecked by default and require an affirmative selection by the user.

Message Frequency and Charges

Message frequency varies based on your appointments, activities, and communication preferences.

Message and data rates may apply according to your wireless carrier and mobile plan. Ruby Room does not charge a separate fee for its SMS program. Wireless carriers are not liable for delayed or undelivered messages.

Opting Out and Getting Help

You may unsubscribe from SMS messages at any time by replying STOP.

After opting out, you may receive one final message confirming your request. You will then receive no further messages from the applicable SMS program unless you provide consent again.

For assistance, reply HELP, email concierge@rubyroom.com, or call (773) 235-2323.

Opting out of marketing messages will not affect your ability to purchase products, book appointments, attend classes or events, or receive services from Ruby Room.

5. E-Commerce and Shop Purchases

When you make a purchase through our Shopify-powered store, information necessary to process your transaction may be provided to Shopify, payment processors, shipping providers, and other vendors involved in fulfilling your order.

We retain transaction information as reasonably necessary for accounting, customer service, fraud prevention, and legal compliance.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate the website.

  • Remember your preferences.

  • Maintain shopping-cart functionality.

  • Understand website traffic and usage.

  • Improve website performance.

  • Measure marketing effectiveness where permitted by law.

You may control cookies through your browser or available website privacy settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services.

  • Process transactions.

  • Maintain business, tax, and accounting records.

  • Manage appointments, memberships, and customer relationships.

  • Resolve disputes.

  • Protect against fraud and abuse.

  • Comply with applicable law.

SMS consent records may be retained as necessary to document consent and honor opt-out requests.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No website, transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting information online.

9. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 without appropriate authorization.

If you believe a child has improperly provided personal information to us, contact us at concierge@rubyroom.com.

10. Your Choices and Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent to certain communications.

  • Unsubscribe from promotional emails.

  • Opt out of SMS communications by replying STOP.

Certain information may be retained when required for legal compliance, transaction records, fraud prevention, security, dispute resolution, or other legitimate business purposes.

To submit a privacy request, contact concierge@rubyroom.com or (773) 235-2323. We may need to verify your identity before completing a request.

11. Illinois Privacy Rights

Illinois residents may have rights under applicable Illinois privacy laws concerning the collection, security, access, correction, or deletion of personal information.

To submit a request, contact concierge@rubyroom.com.

12. Third-Party Websites and Services

Our website may link to or use third-party websites and services, including Workee, Vagaro, Shopify, payment providers, and social-media platforms.

Third-party services maintain their own privacy policies and practices. We encourage you to review their policies when accessing their services.

13. Email Communications

Ruby Room may send appointment information, transaction notices, membership communications, responses to inquiries, and promotional emails permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Unsubscribing from promotional email does not prevent service-related or transactional communications.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated policy will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact:

Ruby Room Spa & Shop
1743 W Division St
Chicago, IL 60622

Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: www.rubyroom.com