Last updated September 15 2026
This Privacy Policy explains how Ruby Room Spa & Shop collects, uses, discloses, retains, and protects personal information when people use our website, services, shop, booking tools, email, or SMS text messaging program.
1. Information We Collect
Information You Provide
We may collect personal information when you book or manage an appointment; register for a class, event, or private service; purchase a product, gift card, or membership; complete a website, contact, booking, or registration form; call, email, or text us; request customer support; or subscribe to email or SMS communications.
- Full name, email address, mobile phone number, and mailing, billing, or service address.
- Payment and transaction information.
- Appointment, service, class, event, membership, and gift-card information.
- Communications you send to us.
- Email and SMS preferences, opt-in records, consent status, and opt-out requests.
Payment information may be processed directly by payment-service providers. Ruby Room does not store complete payment-card numbers when those numbers are processed directly by those providers.
Information Collected Automatically
When you visit our website, we may automatically collect IP address, browser and device information, pages viewed, links selected, referring URLs, website interactions, cookie information, and approximate location derived from an IP address.
2. How We Use Information
We may use personal information to:
- Book, confirm, and manage appointments, classes, and events.
- Process payments, purchases, memberships, and gift cards.
- Send appointment confirmations, reminders, schedule changes, and service-related updates when you have opted in.
- Send marketing or promotional SMS messages when you have separately opted in.
- Send transactional, administrative, and promotional emails permitted by law.
- Respond to inquiries and provide customer support.
- Maintain business, transaction, tax, and accounting records.
- Improve and secure our website, products, services, and customer experience.
- Prevent fraud and abuse, enforce our agreements, and comply with legal obligations.
3. How We Disclose Information
We do not sell personal information.
Except for text messaging originator opt-in data and consent as described below, we may disclose relevant personal information to service providers that perform services on our behalf, including Workee, Vagaro, Shopify, payment processors, website hosting providers, analytics providers, security providers, and customer-support providers. These providers may process information only as necessary to provide services to Ruby Room and remain subject to applicable contractual and legal obligations.
We may also disclose non-SMS personal information when required by law; to protect the rights, safety, property, or security of Ruby Room, our clients, or others; to investigate fraud or unlawful activity; or in connection with a merger, acquisition, financing, or transfer of the business, subject to applicable law.
Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, transferred, or provided to third parties or affiliates for marketing or promotional purposes.
All information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS consent is specific to Ruby Room Spa & Shop and is not transferable to another business.
4. SMS Text Messaging
Ruby Room sends SMS text messages only to individuals who voluntarily provide the applicable consent.
Informational Messages
If you separately opt in to informational SMS messages, you may receive appointment confirmations and reminders, booking or schedule changes, class and event updates, membership communications, service-related follow-ups, and responses to customer inquiries.
Marketing Messages
If you separately opt in to marketing SMS messages, you may receive promotions, special offers, new service or class announcements, product launches and sales, event invitations, membership promotions, and other promotional messages from Ruby Room.
Consent
Informational and marketing SMS consent are collected separately through optional checkboxes that are unchecked by default. Each selection requires an affirmative action. Consent to receive SMS messages is not a condition of purchasing a product, booking an appointment, registering for a class or event, enrolling in a membership, or receiving services from Ruby Room.
Message Frequency and Charges
Message frequency varies according to your appointments, activity, and communication preferences. Message and data rates may apply according to your wireless carrier and mobile plan. Ruby Room does not charge a separate fee for its SMS program. Wireless carriers are not liable for delayed or undelivered messages.
Opting Out and Getting Help
Reply STOP to unsubscribe. You may receive one final message confirming your request. You will receive no additional messages from the applicable SMS program unless you provide consent again. Reply HELP for assistance, email concierge@rubyroom.com, or call (773) 235-2323.
5. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate and secure the website, maintain shopping-cart functionality, remember preferences, understand website traffic, improve performance, and measure marketing effectiveness where permitted by law. You may control cookies through your browser or available website privacy settings. Disabling cookies may affect certain website features.
6. E-Commerce and Payments
When you make a purchase through our Shopify-powered store, information necessary to process and fulfill the transaction may be provided to Shopify, payment processors, shipping providers, and other vendors involved in completing your order. We may retain transaction information for accounting, customer service, fraud prevention, dispute resolution, and legal compliance.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested products and services, process transactions, manage appointments and memberships, maintain business records, document communication consent, honor opt-out requests, resolve disputes, prevent fraud, and comply with applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
9. Your Choices and Rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information; withdraw consent to certain communications; unsubscribe from promotional emails; or opt out of SMS communications by replying STOP.
We may retain information when necessary for legal compliance, transaction records, fraud prevention, security, or dispute resolution. To submit a request, contact concierge@rubyroom.com or (773) 235-2323. We may need to verify your identity before processing a request.
10. Children’s Privacy
Our website, SMS program, and services are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 without appropriate authorization. If you believe a child has improperly provided personal information to us, contact concierge@rubyroom.com.
11. Third-Party Websites and Services
Our website may link to or use third-party services, including Workee, Vagaro, Shopify, payment providers, and social-media platforms. Those services maintain their own privacy policies and practices. We encourage you to review their policies before using them.
12. Email Communications
Ruby Room may send appointment information, purchase notices, membership communications, responses to inquiries, and promotional emails permitted by law. You may unsubscribe from promotional emails through the unsubscribe link in an email or by contacting us. Unsubscribing from promotional emails does not prevent communications concerning appointments, purchases, memberships, or other requested services.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with an updated date.
14. Contact Us
Questions about this Privacy Policy or requests concerning personal information may be directed to:
Business: Ruby Room Spa & Shop
Address: 1743 W Division St, Chicago, IL 60622
Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: https://rubyroom.com
