Ruby Room Spa & Shop
1743 W Division St, Chicago, IL 60622
Phone: (773) 235-2323 | concierge@rubyroom.com
Website: www.rubyroom.com
Last updated: July 2026
This Privacy Policy describes how Ruby Room Spa & Shop ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at www.rubyroom.com, book a service, make a purchase, or communicate with us, including via SMS/text message.
Ruby Room is a healing sanctuary in Wicker Park, Chicago, offering intuitive readings, energy healing, therapeutic massage, Arcona facials, wellness memberships, private events, classes, and an online and in-studio retail shop.
Questions? Contact us at concierge@rubyroom.com or (773) 235-2323.
1. Information We Collect
Information you provide
We collect personal information when you:
- Book an appointment or class
- Make a purchase in our shop
- Fill out a contact or booking form
- Call, text, or email us
- Sign up for a wellness membership
- Register for a private event or class
- Sign up for SMS or email updates
This may include:
- Full name
- Email address
- Mobile phone number (including for SMS communications)
- Mailing and billing address
- Payment information
- Appointment and service preferences
- Gift card and membership details
Automatically collected information
We may automatically collect:
- IP address
- Browser and device information
- Website usage data and pages visited
- Referring URLs and interactions
2. How We Use Your Information
We use your information to:
- Book and manage your appointments and classes
- Process shop orders and payments
- Send appointment confirmations, reminders, and service updates via SMS or email
- Send marketing and promotional SMS messages to clients who have separately and explicitly opted in
- Manage wellness memberships and private events
- Respond to inquiries and provide customer support
- Improve our website, services, and products
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted service providers who perform services on our behalf:
- Workee (Jeeny AI) — for booking and marketing automation
- Vagaro — for appointment scheduling
- Shopify — for e-commerce and shop operations
- Twilio, Inc. — for SMS/text message delivery
- Payment processors — for billing and transactions
- Website hosting and analytics providers
SMS OPT-IN DATA: We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party or affiliate for their own marketing or promotional purposes. SMS opt-in data is shared solely with Twilio, Inc. to facilitate delivery of messages you have consented to receive. Twilio is contractually prohibited from using this data for any independent marketing purpose.
We may also disclose information if required by law, to protect our rights or clients, or in case of business transfer.
4. SMS / Text Message Communications
Ruby Room uses SMS text messaging to communicate with clients who have provided explicit consent. We operate a two-checkbox opt-in system that separates informational and marketing messages.
Types of Messages
Informational & Service-Related Messages (Required Consent)
With your consent via a required checkbox at booking, we send:
- Appointment confirmations and reminders
- Booking updates and schedule changes
- Class confirmations and updates
- Membership updates
Marketing & Promotional Messages (Optional Consent)
Only if you separately and explicitly opt in via an optional unchecked checkbox, we may send:
- Seasonal promotions and special offers
- New service or class announcements
- Shop product launches and sales
- Event invitations
Consent to marketing messages is optional and never a condition of receiving services or making a purchase.
How to Opt In
- Online booking via Workee: two separate checkboxes — informational (required) and marketing (optional, unchecked by default)
- Website or booking form submission
- In person at our studio
How to Opt Out
- Reply STOP to any SMS message — you will receive one confirmation and no further messages
- Reply HELP for assistance
- Contact us at concierge@rubyroom.com or (773) 235-2323
Message Frequency & Rates
Message frequency varies based on your appointment schedule and preferences. Standard message and data rates may apply depending on your mobile carrier. Not all carriers are supported.
SMS Data Protection
We do NOT sell or share SMS opt-in data or mobile phone numbers with third parties for marketing purposes.
5. E-commerce & Shop
When you make a purchase through our Shopify-powered shop, your transaction data is processed by Shopify and our payment processor. We retain order information for accounting and customer service purposes. We do not store full credit card numbers.
6. Cookies and Tracking
We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your experience. You may disable cookies in your browser settings, though this may affect certain site features.
7. Data Retention
We retain your personal information only as long as necessary to provide services, process orders, maintain records, and comply with legal obligations.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. No data transmission over the internet is 100% secure, but we use industry-standard safeguards.
9. Children's Privacy
We do not knowingly collect personal data from individuals under 18.
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent to SMS communications at any time by replying STOP
To exercise your rights, contact us at concierge@rubyroom.com or (773) 235-2323.
11. Illinois Privacy Rights
Illinois residents may have rights under the Illinois Personal Information Protection Act (PIPA) regarding access to and deletion of personal data. To submit a request, contact us at concierge@rubyroom.com.
12. Third-Party Links
Our website may contain links to third-party sites including Vagaro, Shopify, and social media platforms. We are not responsible for their privacy practices.
13. Email Communications
You may receive booking confirmations, order updates, membership communications, and promotional emails. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
14. Updates to This Policy
We may update this Privacy Policy at any time. Updates will be posted on our website with a revised date.
15. Contact Us
Ruby Room Spa & Shop
1743 W Division St, Chicago, IL 60622
Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: www.rubyroom.com
16. Data Requests
To access, update, or delete your personal data, contact us at concierge@rubyroom.com or (773) 235-2323.
