Last updated September 15 2026

These Terms and Conditions govern access to and use of the Ruby Room Spa & Shop website, appointments, services, classes, events, memberships, products, communications, and related offerings. By using our website, booking, purchasing, registering, enrolling, or receiving services, you agree to these Terms.

1. Website Use

You may use our website only for lawful purposes. You agree not to violate applicable laws; infringe another person’s rights; interfere with the website; attempt unauthorized access; introduce harmful technology; submit false information; or commercially use protected Ruby Room content without permission. We may restrict access when reasonably necessary to protect Ruby Room, our clients, our systems, or our legal rights.

2. Appointments and Bookings

Appointments are subject to availability and may be booked through Ruby Room, Workee, Vagaro, or another provider used by Ruby Room. You agree to provide accurate and current contact, appointment, and payment information. A booking request is not confirmed until you receive confirmation. A valid payment method or deposit may be required. Ruby Room may decline, reschedule, modify, or cancel an appointment when reasonably necessary.

3. Cancellations and Rescheduling

Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment through the applicable booking platform or by calling (773) 235-2323 and leaving a voicemail. Appointments changed with less than 24 hours’ notice may be charged the full appointment fee.

To manage practitioner schedules, Ruby Room may move an appointment by approximately 15 to 30 minutes. We will notify you by email, phone, or text when an appointment time changes. Classes generally require at least 48 hours’ notice for a refund unless different terms were disclosed at registration. Private events may have separate cancellation terms.

4. Late Arrivals

A late arrival may result in a shortened session so that other clients are not delayed. The full service fee will still apply. If you arrive too late for the service to be performed, the appointment may be treated as a late cancellation or missed appointment.

5. Payments

Payment is due at the time indicated during booking, checkout, or service. Ruby Room accepts the payment methods displayed during booking, checkout, or at the studio. Ruby Room does not accept cash for products or services unless otherwise stated. Prices, taxes, deposits, fees, promotions, and discounts are subject to the terms displayed when you book or purchase. Vagaro daily deals do not apply to appointments booked by phone or to memberships unless expressly stated.

6. Gratuities

A 20% gratuity may be added to Zoom appointments. Gratuities for in-person services may be added by credit card or paid directly to the practitioner through an accepted payment method.

7. Wellness Memberships

Ruby Room may offer monthly wellness memberships. Current pricing, included services, credits, benefits, billing terms, renewal conditions, and cancellation requirements will be presented during enrollment. Membership fees are charged through the payment method provided during enrollment.

To cancel a membership, contact concierge@rubyroom.com or (773) 235-2323 within the notice period disclosed during enrollment and before the next billing date. Previously charged fees are non-refundable unless otherwise stated or required by law.

8. Classes and Private Events

Classes, private events, and parties may require a separate agreement, deposit, minimum purchase, or cancellation period. Terms presented during registration or booking form part of these Terms.

9. Gift Cards

Gift cards are non-refundable unless required by law, cannot be exchanged for cash except where required by law, may not be replaceable if lost or stolen, and are subject to the terms displayed when purchased. Expiration and redemption requirements are governed by the displayed terms and applicable law.

10. Shop Purchases and Returns

Shop purchases are subject to Ruby Room’s published return, refund, and shipping policies. Eligibility depends on the product, its condition, the purchase method, and the policy in effect at purchase. Personal-care, beauty, opened, used, perishable, digital, and gift-card purchases may be final sale.

11. SMS Messaging Program

Ruby Room may send informational and promotional SMS text messages when you voluntarily provide the applicable consent. You must be at least 18 years old or have the authorization of the applicable account holder to participate.

Informational Messages

If you separately opt in, informational messages may include appointment confirmations and reminders, booking and schedule changes, class and event updates, membership communications, service-related follow-ups, and customer-care messages.

Marketing Messages

If you separately opt in, marketing messages may include promotions, special offers, service or class announcements, product launches and sales, event invitations, membership promotions, and other promotional messages from Ruby Room.

Consent

Informational and marketing SMS consent are collected through separate optional checkboxes. Each checkbox is unchecked by default and requires your affirmative selection. Consent to receive SMS messages is not a condition of purchasing a product, booking an appointment, registering for a class or event, enrolling in a membership, or receiving services. Consent applies only to Ruby Room Spa & Shop and is not transferable to another business.

Message Frequency and Charges

Message frequency varies according to your appointments, activity, and communication preferences. Message and data rates may apply. Charges are determined by your wireless carrier and mobile plan. Ruby Room does not charge a separate SMS-program fee. Wireless carriers are not liable for delayed or undelivered messages.

Opting Out

Reply STOP to unsubscribe. You may receive one final confirmation message. After opting out, you will receive no additional messages from the applicable SMS program unless you provide consent again.

Help and Privacy

Reply HELP for assistance, email concierge@rubyroom.com, or call (773) 235-2323. Mobile information and SMS consent are handled according to our Privacy Policy at https://rubyroom.com/pages/privacy-policy.

12. Email and Other Communications

Ruby Room may send service-related, transactional, administrative, and promotional communications permitted by law. Promotional emails will include an unsubscribe method where required. Unsubscribing from promotional email does not prevent communications about appointments, purchases, memberships, or other requested services.

13. Wellness Disclaimer

Ruby Room services, including energy healing, tarot or oracle readings, intuitive massage, chakra work, facials, and related offerings, are provided as wellness, personal-care, entertainment, or spiritual services, as applicable. They are not intended to diagnose, treat, cure, or prevent a medical or mental-health condition and are not substitutes for professional advice, diagnosis, or treatment. Results and experiences vary. Consult a qualified healthcare professional regarding medical concerns. In an emergency, call 911 or seek immediate medical assistance.

14. Third-Party Platforms and Links

Ruby Room may use or link to third-party platforms, including Workee, Vagaro, Shopify, payment providers, and social-media services. Ruby Room is not responsible for their availability, security, content, or privacy practices. Your use of a third-party service may also be governed by that provider’s terms and policies.

15. Intellectual Property

Ruby Room’s website and marketing materials, including text, images, graphics, logos, branding, and service names, are owned by Ruby Room or used with permission. You may not reproduce, distribute, modify, publish, sell, or commercially use protected content without written permission.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, and services are provided on an as-available basis. Ruby Room does not guarantee uninterrupted website availability or that every product or service will produce a particular result. Nothing in these Terms limits warranties or rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Ruby Room will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website, products, or services. Ruby Room’s total liability for a claim will not exceed the amount paid for the product, appointment, class, event, membership period, or service giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.

18. Governing Law

These Terms are governed by Illinois law, without regard to conflict-of-law principles. Any dispute concerning these Terms will be resolved by a court with appropriate jurisdiction in Cook County, Illinois, unless applicable law requires otherwise.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

20. Changes to These Terms

We may update these Terms periodically. Revised Terms will be posted on this page with an updated date. Continued use of the website or services after revised Terms become effective constitutes acceptance of those revised Terms.

21. Contact Us

Questions about these Terms may be directed to:

Business: Ruby Room Spa & Shop

Address: 1743 W Division St, Chicago, IL 60622

Phone: (773) 235-2323

Email: concierge@rubyroom.com

Website: https://rubyroom.com