Terms & Conditions

Ruby Room Spa & Shop
1743 W Division St
Chicago, IL 60622

Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: www.rubyroom.com

Last updated: September 2026

These Terms & Conditions (“Terms”) govern your use of the Ruby Room Spa & Shop website, services, appointments, shop, memberships, events, classes, communications, and related offerings.

By using our website, booking an appointment, enrolling in a membership, registering for a class or event, purchasing a product, or using our services, you agree to these Terms.

1. Website Use

You may use our website only for lawful purposes.

You agree not to:

  • Violate applicable laws or regulations.

  • Infringe the rights of another person or business.

  • Interfere with the operation or security of the website.

  • Attempt to obtain unauthorized access to our systems.

  • Introduce malicious code, viruses, or harmful technology.

  • Submit false, misleading, or fraudulent information.

  • Copy or use protected Ruby Room content without authorization.

We may restrict access to the website when reasonably necessary to protect Ruby Room, our clients, our systems, or our legal rights.

2. Bookings and Appointments

Appointments are subject to availability and may be booked through Ruby Room, Workee, Vagaro, or another booking provider used by Ruby Room.

You agree to provide accurate and current contact, appointment, and payment information.

Submitting a booking request does not guarantee an appointment until the appointment is confirmed. A valid payment method or deposit may be required to hold an appointment.

Ruby Room reserves the right to decline, reschedule, modify, or cancel an appointment when reasonably necessary.

3. Cancellation and Rescheduling

Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time through the applicable booking platform or by calling (773) 235-2323 and leaving a voicemail.

If you do not cancel or reschedule at least 24 hours in advance, you may be charged the full appointment fee.

To manage practitioner schedules, an appointment may be moved by approximately 15 to 30 minutes. Ruby Room will notify you by email, phone, or text if an appointment time changes.

Classes must be canceled at least 48 hours in advance to qualify for a refund unless different terms were disclosed when the class was booked.

Private events may be subject to separate cancellation terms communicated at booking.

4. Late Arrivals

Please arrive on time for your appointment.

A late arrival may result in a shortened session to avoid delaying other clients. The full service fee will still apply.

If you arrive too late for the service to be performed, the appointment may be treated as a late cancellation or missed appointment.

5. Payment

Payment is due at the time stated during booking, checkout, or service.

Ruby Room accepts the payment methods displayed at booking, checkout, or at the studio. Ruby Room does not accept cash for products or services unless otherwise stated.

Prices, taxes, deposits, fees, discounts, and promotions are subject to the terms displayed when you book or purchase.

Vagaro daily deals do not apply to appointments made by phone or to memberships unless Ruby Room expressly states otherwise.

6. Gratuities

A 20% gratuity may be added to Zoom appointments.

Gratuities for in-person services may be added by credit card or paid directly to the practitioner using an accepted payment method.

7. Wellness Memberships

Ruby Room may offer monthly wellness memberships for eligible services.

Current membership pricing, included session time, benefits, billing terms, and cancellation requirements are presented when you enroll. Membership benefits may include:

  • Discounts on eligible services and products.

  • Monthly session credits.

  • Credit rollover, subject to the membership rules.

  • The ability to gift eligible sessions, subject to applicable limits.

Membership fees are charged using the payment method provided during enrollment.

To cancel a membership, contact concierge@rubyroom.com or (773) 235-2323 within the notice period stated when you enrolled and before the next applicable billing date.

Previously charged membership fees are non-refundable except where required by law or expressly stated in the applicable membership terms.

8. Private Events and Classes

Private events and parties may require a separate agreement, deposit, minimum purchase, or cancellation period.

Classes generally require at least 48 hours’ notice for cancellation unless different terms were disclosed at registration.

Terms specific to an event or class presented during registration form part of these Terms.

9. Gift Cards

Gift cards may be purchased online or in the studio.

Gift cards are non-refundable, cannot be exchanged for cash, and are subject to any terms displayed when purchased. Lost or stolen gift cards may not be replaceable.

Any expiration or redemption rules will be governed by the terms displayed on the gift card and applicable law.

10. Shop Purchases and Returns

Shop purchases are subject to Ruby Room’s published return, refund, and shipping policies.

Eligibility for a return or exchange depends on the product, its condition, the purchase method, and the policy in effect when it was purchased.

Personal-care, beauty, opened, used, perishable, digital, and gift-card purchases may be final sale as described in the applicable return policy.

11. SMS Messaging Program

Ruby Room may send informational and promotional SMS text messages when you provide the applicable consent.

Informational Messages

If you opt in to informational SMS messages, you may receive:

  • Appointment confirmations and reminders.

  • Booking and schedule changes.

  • Class and event updates.

  • Membership-related communications.

  • Service-related follow-ups.

  • Customer-care messages.

Marketing Messages

If you separately opt in to marketing SMS messages, you may receive:

  • Promotions and special offers.

  • New service or class announcements.

  • Product launches and sales.

  • Event invitations.

  • Membership and wellness-program promotions.

  • Other marketing messages from Ruby Room.

Informational and marketing SMS consent are collected separately. SMS consent checkboxes are unchecked by default and require your affirmative selection.

Consent to receive marketing SMS messages is not a condition of purchasing a product, booking an appointment, registering for a class or event, enrolling in a membership, or receiving services.

Message Frequency and Charges

Message frequency varies based on your appointments, activities, and communication preferences.

Message and data rates may apply according to your wireless carrier and mobile plan. Carriers are not liable for delayed or undelivered messages.

Opt-Out and Help

Reply STOP to unsubscribe from SMS messages. You may receive one final confirmation message after submitting an opt-out request.

Reply HELP for assistance. You may also contact concierge@rubyroom.com or (773) 235-2323.

Your decision to opt out of marketing messages will not affect your ability to purchase products, book appointments, attend classes or events, or receive services.

Mobile Information and Consent

Ruby Room does not sell, rent, transfer, or share mobile phone numbers, text messaging originator opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

SMS consent is specific to Ruby Room and is not transferable to another business.

Service providers acting on Ruby Room’s behalf may process mobile information only as necessary to operate and deliver the SMS program. They may not use that information for their own marketing or promotional purposes.

Our SMS program is also governed by our Privacy Policy, available at:

https://www.rubyroom.com/pages/privacy-policy

12. Email and Other Communications

Ruby Room may send service-related, transactional, administrative, and promotional communications permitted by law.

Promotional emails will include an unsubscribe method where required. Unsubscribing from marketing emails does not prevent communications about appointments, purchases, memberships, or other requested services.

13. Wellness Disclaimer

Ruby Room services, including energy healing, tarot or oracle readings, intuitive massage, chakra work, and related offerings, are provided as wellness, personal-care, entertainment, or spiritual services, as applicable.

These services are not intended to diagnose, treat, cure, or prevent any medical or mental-health condition and are not a substitute for advice, diagnosis, or treatment from a licensed medical or mental-health professional.

Results and experiences vary. By booking a service, you acknowledge and accept this disclaimer.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

14. Intellectual Property

Ruby Room’s website and marketing materials, including text, images, graphics, logos, branding, and service names such as Enerssage®, Chakrassage®, Intuitive Blend®, and THE STYLE OF WELLNESS®, are owned by Ruby Room or used with permission.

You may not reproduce, distribute, modify, publish, sell, or commercially use protected content without written permission.

15. Third-Party Services and Links

Ruby Room may use or link to third-party platforms, including Workee, Vagaro, Shopify, payment providers, and social-media services.

Ruby Room is not responsible for third-party websites, availability, content, or privacy practices. Your use of a third-party service may be governed by that provider’s terms and policies.

16. Limitation of Liability

To the fullest extent permitted by law, Ruby Room will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website, services, or products.

To the fullest extent permitted by law, Ruby Room’s total liability for a claim will not exceed the amount you paid for the product, appointment, event, class, membership period, or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules.

Any dispute concerning these Terms will be resolved in a court of competent jurisdiction in Cook County, Illinois, unless applicable law requires otherwise.

18. Changes to These Terms

We may update these Terms periodically.

The revised Terms will be posted on this page with an updated date. Your continued use of the website or services after revised Terms become effective constitutes acceptance of those revised Terms.

19. Contact Us

Questions about these Terms may be directed to:

Ruby Room Spa & Shop
1743 W Division St
Chicago, IL 60622

Phone: (773) 235-2323
Email: concierge@rubyroom.com
Website: www.rubyroom.com